Data Center NOC Manager
Location:
Thailand - Bangkok, Thailand
Company:
Gulf Group
Job Position
Manager - DC NOC (Samut Prakan)
Job Responsibilities
- Manage NOC operations, ensuring compliance with ISO, ISMS, and ITIL standards
- Oversee shift operations, including scheduling NOC team members to meet operational demands
- Maintain operational integrity and handle incident management to ensure consistent service delivery
- Analyze KPIs and statistics to identify areas for service improvement
- Serve as an escalation contact for NOC operations
- Conduct performance evaluations and implement disciplinary action when necessary
- Develop and implement policies and procedures to enhance efficiency and customer service
- Define performance metrics and provide operational documentation to management
- Plan and implement operations continuity strategies, including training programs
- Supervise environmental controls in data halls to meet standards and address issues promptly
- Manage alarm monitoring systems and coordinate responses with relevant teams
- Maintain and develop GSA Opsware systems, including ECMS, CPMS, EPMS, and CMMS
- Monitor performance of GSA applications and services
- Conduct quality assurance audits to minimize downtime and improve response times
- Generate SLA and other reports as requested by clients
- Prepare colocation usage reports to support finance department needs
Job Qualifications
- Required to work a flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)
- Efficiently interact with computing systems
- Efficiently interact with GSA OpsWare such as ECMS, CPMS, EPMS, CMMS and tenanat portal
- Ability to navigate and effectively utilize ticketing systems
- Excellent oral and written communication and interpersonal skills
- Display strong organizational skills
- Well versed with various network circuit types, configurations, and physical deployment of the circuits
- Computer literate with an emphasis on Microsoft Office Suite
- Demonstrated knowledge of various network topologies and troubleshooting practices
- Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
- Experience with network monitoring software applications
- Creativity, problem solving skills, negotiation and systematic thinking
- Fluent in English both written and verbal (Minimum 500 TOEIC score)
- Goal–Oriented, Unity, Learning, Flexible