Data Center NOC Shift Lead
Location:
Thailand - Bangkok, Thailand
Company:
Gulf Group
Job Position
Leader/ Engineer - NOC Shift (Samut Prakan)
Job Responsibilities
- Serve as the main contact for network investigations
- Monitor GSA internal networks and data hall environments
- Interpret and address connectivity alerts
- Lead incident management events and create event tickets
- Perform configuration tasks and adhere to security policies
- Research and summarize events, providing reports
- Coordinate with carriers to resolve customer issues
- Provide input for network management optimization
- Troubleshoot and escalate issues as needed
- Deliver timely and accurate end-to-end support
- Document actions and provide peer coaching/training
Job Qualifications
- Bachelor's degree in information technology, computer science or related field (New Graduate are Welcome)
- Flexible schedule availability, including nights, weekends, and shift rotations
- Strong focus on customer service solutions
- Understanding of various network topologies
- Excellent communication skills via direct contact, phone, email, and documentation/tracking incidents
- Knowledge of OSI Model and troubleshooting techniques
- Familiarity with industry cabling standards and datacenter infrastructure
- Proficiency in interacting with computing systems
- Ability to navigate and utilize ticketing systems effectively
- Comfortable working in a fast-paced environment with professionalism and flexibility
- Punctual, reliable, and able to manage deadlines effectively
- Strong organizational skills
- Familiar with Computer literate with an emphasis on Microsoft Office Suite
- Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
- Experience with network monitoring software applications
- We welcome recent graduates and those starting out in their careers to apply for this engineer-level position
- Leader position is reserved for candidates with direct experience only
- Creativity, problem solving skills, negotiation and systematic thinking
- Fluent in English both written and verbal (Minimum 500 TOEIC score)
- Goal–Oriented, Unity, Learning, Flexible