Digital Application Support Specialist
Location:
Thailand - Bangkok, Thailand
Company:
Gulf Group
Job Position
As a Digital Application Support Specialist, you'll own incident response, manage enhancements, and provide smart 1st & 2nd tier support to ensure our digital ecosystem runs flawlessly.
Job Responsibilities
- Lead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.
- Own the Solution: Drive the entire incident lifecycle—from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.
- Analyze and resolve production issues and data and execute queries to correct data, highly complex business requirements, and request (bug, support, modification, enhancement, etc.)
- Prioritize for Impact: Strategically manage and prioritize incidents, enhancements, and user requests to align with critical business goals.
- Document issue summary, Communicate with stakeholders on a regular basis with status reports
- Provide data preparation, update master data, and configuration.
- Ensure the production environment: Proactively monitor our application production environments to guarantee system health, stability, and readiness.
- Assist in new implementations, installations, upgrades, and migrations of systems
- Assist in the rollout of existing applications.
- Attain good levels of feedback with business users and internal stakeholders.
- Communicate with stakeholders on a regular basis with status reports
- Escalate or delegate issues in a timely manner if needed.
- Coordinate testing as needed for support.
- Provide training to users and team
- Be a central point of contact for production application support on assigned applications.
- Follow up with the development team, users, and perform testing until incidents are closed.
Job Qualifications
- Bachelor’s degree in information technology, computer science, engineering, IT, or a related field.
- Minimum of 5 years of experience in application support, with at least 2 years in a leadership or senior capacity.
- Hands-on experience in database inquiry (SQL) and reporting generation would be an advantage.
- Experience or familiarity with AI concepts and their application in support systems would be a strong advantage.
- Flexible, creative, and up-to-date in the Technology movement to create business solutions
- Able to multitask and prioritize workload, supporting multiple projects.
- Good command in English (Minimum 750 TOEIC score)
- Goal-Oriented, Unity, Learning, Flexible