Digital Application Support

Location:

Thailand - Bangkok, Thailand

Company: Gulf Group

Job Position

Being the central point of application support for all Digital transformation applications e.g., web, mobile, data analytics, AI, RPA, ML
Leading incident recovery and detailing root case analysis
Taking ownership of incidents and ensuring they are resolved within SLA
Prioritizing the issues, requests, and production enhancements to meet business priorities
Analyzing and resolving production issues and data and execute queries to correct data, highly complex business requirements, and requests (bug, support, modification, enchantement, etc.)
Preparing issue summary document, production performance, and advising for long-term improvements
Assisting in new implementations, installations, upgrades, and migrations of systems
Assisting in the rollout of existing applications
Providing data preparation, update master data, and configuration
Attaining good levels of feedback with business users and internal stakeholders
Checking the production environment on Azure, memory usage, and response time to ensure production readiness
Communicating with stakeholders on a regular basis with status reports
Escalating or delegating issues in a timely manner if needed
Coordinating tests as needed for support
Providing training to users and team
Being a central point of contact for production application support on assigned applications
Following up with the development team, users, and managers until incidents are closed

Bachelor’s degree in information technology, computer science, engineering, IT, or a related field from Prominent universities
Minimum of 2 years of hands-on experience in application support and managing production requests for web/mobile development
Hands-on experience in database inquiry (SQL), and reporting generation would be an advantage
Creative, and up to date in the Technology movement to create business solutions
Able to multi-task and prioritize workload supporting multiple projects
Creative, problem-solving skills, negotiation, and systematic thinking
Fluent in English both written and verbal (Minimum 750 TOEIC score)
Goal-Oriented, Unity, Learning, Flexible