Infrastructure Operation

Job Position

Infrastructure Operations (IO) Specialist / Fresh Graduates Welcome

Job Responsibilities

• Manage, monitor, and maintain critical infrastructure components such as servers, storage systems, and networks.
• Use infrastructure monitoring tools to proactively detect issues and ensure continuous service availability.
• Respond to and resolve infrastructure-related incidents in a timely manner, minimizing downtime.
• Conduct root cause analysis of recurring issues and implement solutions to prevent future incidents.
• Participate in on-call rotations and work flexible hours to ensure 24/7 support.
• Perform capacity planning to ensure infrastructure scalability and support business growth.
• Optimize system and network performance by identifying potential bottlenecks and making necessary adjustments.
• Implement and manage regular backups of key systems and data.
• Support disaster recovery processes and ensure infrastructure resilience to maintain business continuity.
• Apply security best practices to protect infrastructure from internal and external threats.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Develop automation tools to streamline operational processes, improve efficiency, and reduce manual effort.
• Continuously seek opportunities to enhance and optimize infrastructure operations through automation.
• Maintain accurate documentation of infrastructure configurations, procedures, and incident resolutions.
• Provide regular performance and incident reports to management and relevant stakeholders.
• Collaborate with cross-functional teams on infrastructure-related projects and new initiatives.
• Provide technical support to other teams and mentor junior staff where applicable.

Job Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field. Fresh graduates are encouraged to apply. 
• Prior internship or project experience in IT infrastructure management is a plus.
• GCP Professional level certification, AWS Certified Solutions Architect, or Azure Administrator certification is preferred, or proven experience with the ability to obtain certification later. 
• Strong learning ability and willingness to take the exams post-hiring are welcome.
• Knowledge of networking, server administration, and cloud platforms (Google Cloud, AWS, Azure). 
• Familiarity with virtualization tools (e.g., VMware, Hyper-V) and automation tools (e.g., Ansible, Terraform). 
• Understanding of monitoring and logging systems (e.g., Nagios, Zabbix).
• Ability to present a self-introduction in English and communicate effectively with team members and international stakeholders.
• Strong problem-solving skills with the ability to work under pressure.
• Team player with excellent communication skills.
• Flexibility in working shifts, on-call, and remote office locations (Operation Center or Data Center sites).
• Training and development opportunities will be provided, including support for certification exams.
• Good command in English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.