Manager - Data Center NOC (Samut Prakan)

Job Position

Manager - DC NOC (Samut Prakan)

Job Responsibilities

• Manage NOC operations, ensuring compliance with ISO, ISMS, and ITIL standards
• Oversee shift operations, including scheduling NOC team members to meet operational demands
• Maintain operational integrity and handle incident management to ensure consistent service delivery
• Analyze KPIs and statistics to identify areas for service improvement
• Serve as an escalation contact for NOC operations
• Conduct performance evaluations and implement disciplinary action when necessary
• Develop and implement policies and procedures to enhance efficiency and customer service
• Define performance metrics and provide operational documentation to management
• Plan and implement operations continuity strategies, including training programs
• Supervise environmental controls in data halls to meet standards and address issues promptly
• Manage alarm monitoring systems and coordinate responses with relevant teams
• Maintain and develop GSA Opsware systems, including ECMS, CPMS, EPMS, and CMMS
• Monitor performance of GSA applications and services
• Conduct quality assurance audits to minimize downtime and improve response times
• Generate SLA and other reports as requested by clients
• Prepare colocation usage reports to support finance department needs

Job Qualifications

• Required to work a flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)
• Efficiently interact with computing systems
• Efficiently interact with GSA OpsWare such as ECMS, CPMS, EPMS, CMMS and tenanat portal
• Ability to navigate and effectively utilize ticketing systems
• Excellent oral and written communication and interpersonal skills
• Display strong organizational skills
• Well versed with various network circuit types, configurations, and physical deployment of the circuits
• Computer literate with an emphasis on Microsoft Office Suite
• Demonstrated knowledge of various network topologies and troubleshooting practices
• Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
• Experience with network monitoring software applications
• Creativity, problem solving skills, negotiation and systematic thinking
• Fluent in English both written and verbal (Minimum 500 TOEIC score)
• Goal–Oriented, Unity, Learning, Flexible