Network Operation Center Engineer

Job Position

Network Operation Center Shift - Data Center

Job Responsibilities

• Monitor Data Center infrastructure, network systems, servers, and services through 
  NOC tools.
• Respond to system alerts and incidents according to standard operating procedures 
  (SOP).
• Perform first-level troubleshooting and escalate issues to appropriate technical 
  teams when needed.
• Record all incidents, actions, and communications in the ticketing system.
• Perform routine health checks and system validations to ensure optimal operations.
• Coordinate with vendors, service providers, and engineering teams for issue 
  resolution.
• Generate shift handover reports and update NOC documentation regularly.
• Participate in disaster recovery drills and scheduled maintenance activities.
• Ensure adherence to SLA and data center operational standards (e.g., ISO, ITIL).
• Maintain a high level of situational awareness and support incident response 
  activities

Job Qualifications

• Bachelor’s degree in Computer Engineering, Information Technology, 
  Telecommunications, or a related field.
• 1–3 years of experience in NOC operations, data center, or IT infrastructure 
  monitoring (Fresh graduates with strong aptitude may be considered).
• Basic understanding of networking (TCP/IP, DNS, VPN), servers (Windows/Linux), and 
  monitoring tools (e.g., Zabbix, Nagios, SolarWinds).
  2
• Good analytical, communication, and problem-solving skills.
• Ability to work under pressure, follow SOPs, and communicate effectively during 
  incidents.
• Willingness to work in a 24x7 shift schedule including weekends and holidays.