GKP1: IT Officer

Job Position

Job Responsibilities

• Responding and managing in a timely manner to IT services issues and requests.

• Providing technical support and advising across the company, this may be over the phone or in person.

• Acting as a point of contact for all IT services and issues, assigning work to other team members as appropriate.

• Installing and configuring computer hardware, software, systems, networks, printers and other IT related devices.

• Ensuring IT assets are properly managed.

• Managing ticketing system with standard ITIL approach.

• Identifying opportunities that can improve efficiency of IT support process.

Job Qualifications

• Bachelor’s degree or higher in Computer Engineering, Computer Science, Information Technology or related fields.

• Minimum 2 years’ experience in administrative with some knowledge of IT support (PC, Windows, MS office, Network), (New graduate who is a high–potential and seeking for job challenging is also welcome).

• Experience or knowledge in ITLT would be an advantage.

• Good understanding of fundamental IT applications and setup i.e. Microsoft office, Active directory, Password policy and so on.

• Possess of strong interpersonal and influential skills towards peers and stakeholders within and outside team.

• Possess of strong sense of urgency and quality assurance.

• Service mind, flexible thinking, learning agility and computer literacy. 

• Fluent in English both written and verbal (Minimum 600 TOEIC score).

• Goal-Oriented, Unity, Learning, Flexible.